AOpen AX45-8X Max User Manual Page 106

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Windows, Networking and Software
FAQ, Tips, Hints, and Wisdom for Windows 98x/XP
David Gok 106
d.. Microsoft Windows XP Media Center Edition
e.. Microsoft Internet Explorer 6.0, when used with:
the operating system: Microsoft Windows XP
f.. Microsoft Internet Explorer 6.0 SP1, when used with:
the operating system: Microsoft Windows XP
g.. Microsoft DirectX 9.0 Runtime, when used with:
the operating system: Microsoft Windows XP
h.. Microsoft Windows Update, when used with:
the operating system: Microsoft Windows XP
SYMPTOMS
You may receive the following error message when you install updates to Windows components (for
example, Microsoft Internet Explorer 6 Service Pack1, DirectX 9, or updates from the Windows Update
Web site):
The software you are installing has not passed Windows Logo testing to verify it's compatibility with
Windows XP. (Tell me why this testing is important.)
This software will not be installed. Contact your system administrator. CAUSE This problem may occur for
any of the following reasons:
a. Cryptographic Services is set to disabled.
b. Log file or database corruption exists in the %Systemroot%\System32\Catroot2 folder.
c. Other Windows files are corrupted or missing.
RESOLUTION
To resolve this issue, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type the following commands, and press ENTER after each line:
net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc
exit
4. Try to install the updates to Windows again. If the problem is resolved, do not continue with the
remaining steps in this section. If the problem is not resolved, restart your computer, and then continue with
the remaining steps.
5. Click Start, and then click Run.
6. In the Open box, type cmd, and then click OK.
7. At the command prompt, type sfc /purgecache and then press ENTER.
Note: This command may require access to the Windows installation source files. You should receive the
following message at the command prompt when this command has completed:
Windows File Protection successfully made the requested change.
8..At the command prompt, type sfc /scannow, and then press ENTER.
Note: This command will take several minutes to complete and may require access to the Windows
installation source files. When the command has completed, type exit to close the command prompt.
9. Try to install the updates to Windows again. If the problem is resolved, do not continue with the
remaining steps in this section.
10. Perform an in-place upgrade or repair installation of Windows XP.
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